HK Tea Restaurant
WeChat Mini-Program + KDS
Jade Harbor Tea Restaurant
(Central flagship store)
A busy 80-seat cha chaan teng where slow, error-prone manual ordering at lunch peak used to leave customers queuing out the door.
Results After Deployment
- Lunch table-turn rate up 40%, serving 120+ more parties daily
- 2 floor staff freed from ordering to focus on serving
- Mini-program order rate as high as 85%
「Lunch used to be chaos — staff scribbling tickets, always getting drinks wrong. Since Point & Order WeChat Mini-Program, guests scan and order while queuing at the door, floor staff moved to serving, and table turns are way faster!」Owner, Mr. Law
Jade Harbor Tea Restaurant
Table A03 • Dine-in
Signature Iced Milk Tea
Less Ice
Beef Fried Ho Fun
no scallion
KDS Wok Station
⏱️ 02:45
A03
Dine-in
Beef Fried Ho Fun
no scallion
x1
Point Coffee & Bakery
☕
Bar Preparing
Est. pickup time: 08:45 AM
Order No.: #P8024
HK Silk Stocking Milk Tea
• Less Ice / Less Sugar
• Oat Milk Upgrade +HK$ 4.00
x1
Total
HK$ 26.00
Specialty Coffee & Dessert
Pre-order Pickup + Member CRM
Point Coffee & Bakery
A grab-and-go spot for office workers’ morning coffee and afternoon tea, with many drink modifiers (sweetness, ice, Oat Milk upgrade, extra shot).
Results After Deployment
- Morning "WeChat pre-order pickup" orders reach 60%
- Mini-program cross-sell lifted dessert add-on rate by 28%
- Zero missed orders, zero modifier errors
「Guests used to mumble "less ice, less sugar, oat milk" and the bar would miss it. Now the mini-program UI is intuitive — guests pick themselves, the bar ticket lists every modifier clearly, and mis-orders are gone.」Store Manager Sarah